Can I get a refund for a service that was never delivered?

Yes, if you paid for a service that was never delivered, this is a clear deficiency in service under Indian consumer law, and you are entitled to a refund along with possible compensation. A business cannot keep your money without providing the promised service.

Key points

• Non-delivery of a paid-for service is a deficiency in service and may also be an unfair trade practice.
• You are entitled to a refund, and possibly compensation for any loss or mental agony caused.
• Keep all evidence — payment receipts, communication, and the terms promised.
• A written demand or legal notice often prompts a refund before litigation is needed.
• Consumer commissions provide a relatively fast and affordable remedy.

Relevant law

The Consumer Protection Act, 2019 covers deficiency in service under Section 2(11) and unfair trade practices under Section 2(47). You may file before the appropriate Consumer Disputes Redressal Commission based on the claim value under Sections 34, 47, or 58.

What you can do

• Send a written demand or legal notice to the company requesting a refund within a set deadline.
• File a complaint through the e-Daakhil portal (edaakhil.nic.in) before the District Consumer Commission in Thiruvananthapuram.
• Lodge a complaint with the National Consumer Helpline (1915) for mediation.
• Consult a consumer law advocate in Thiruvananthapuram to claim a refund with compensation.