You generally have two years from the date the cause of action arose to file a consumer complaint. Since your issue occurred about eighteen months ago, you are still within the limitation period and can file a complaint now.
Key points
- The limitation period for filing a consumer complaint is two years from the date the deficiency or defect occurred.
- The "cause of action" usually arises when the defect appears or the service fails, not necessarily the purchase date.
- If you are beyond two years, you may still file with an application for condonation of delay, explaining the reasons.
- The commission has discretion to allow a late complaint if the delay is satisfactorily explained.
- Filing promptly strengthens your case and avoids limitation disputes.
Relevant law
Section 69 of the Consumer Protection Act, 2019 sets the two-year limitation period and allows the commission to condone delay for sufficient cause. The general principles of limitation are also informed by the Limitation Act, 1963.
What you can do
- File your complaint promptly on the e-Daakhil portal before the two-year period expires.
- Clearly note the date the defect or deficiency arose in your complaint.
- If any delay exists, include an application for condonation with reasons.
- Consult a consumer law advocate in Vadodara to file correctly within limitation.
This is a system-generated summary based on general principles of Indian law, to help you understand your situation. It’s general legal information, not legal advice, and may not reflect the specifics of your case. For guidance on your matter, consult a verified advocate below.
