How do I file a consumer complaint online in India?

You can file a consumer complaint online through the government's e-Daakhil portal, which allows consumers across India to submit complaints digitally without visiting the commission in person. This is the official route for filing before the Consumer Disputes Redressal Commissions.

Key points

• The e-Daakhil portal lets you file complaints electronically before the District, State, or National Consumer Commission.
• You must first try to resolve the issue with the company and keep records of all communication.
• The complaint should include proof of purchase, the defect or deficiency, and the relief you seek.
• The National Consumer Helpline (1915) can also mediate before you escalate to a formal complaint.
• District Commissions handle claims up to a specified value, with higher-value claims going to State or National Commissions.

Relevant law

Consumer rights are governed by the Consumer Protection Act, 2019, which defines deficiency in service (Section 2(11)) and unfair trade practices (Section 2(47)). The pecuniary jurisdiction of the District, State, and National Commissions is set out in Sections 34, 47, and 58 respectively.

What you can do

• Register and file your complaint on the e-Daakhil portal (edaakhil.nic.in).
• Call the National Consumer Helpline at 1915 or use consumerhelpline.gov.in for initial mediation.
• Attach invoices, photographs, and written communication as evidence.
• Consult a consumer law advocate in Prayagraj for a strong complaint if the claim is large or complex.